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We're a small team in Kenya and we read every message. One inbox handles everything — add the subject tag below so your enquiry reaches the right person faster.
Email us
We aim to reply within 2 business days.
Reporting a scam or unsafe behaviour?
Use the block and report tools inside messaging first — those reports are reviewed fastest because they carry the conversation and listing with them. Email us only if a report needs extra attention.
What can we help with?
Pick the closest match — it opens your mail app with the subject tag already filled in.
Customer SupportQuestions about using Shopi, your account, or how a feature works.Subject: [Support]Business & PressPartnerships, media enquiries, or general business questions.Subject: [Business]Legal RequestsTerms of Service questions, legal notices, or law enforcement requests.Subject: [Legal]Privacy RequestsAsk what personal data we hold, or request a correction or deletion under Kenya's Data Protection Act, 2019.Subject: [Privacy]Copyright ComplaintsReport content that infringes your copyright or intellectual property rights.Subject: [Copyright]CareersApplying for an open role, or sending a speculative application.Subject: [Application]
Help us reply faster
- The email address or username on your Shopi account.
- A link to the listing, profile, or conversation you're writing about.
- Screenshots, if something looks wrong or isn't working.
- For copyright claims: the infringing content, proof of your ownership, and your contact details.